DDL Announcements
For other DDL-related news, please also check the Newsroom
Covid-19 Update
As the Coronavirus (COVID-19) situation continues to evolve, Document Direction Limited (DDL) is monitoring the situation daily with a primary focus on the safety of our employees, customers, and partners. Most recently, the Government of Ontario released a list of essential services that can remain operational over the next two weeks and DDL qualifies under section 9. As a result, we are fully operational, as are our key partners, and we do not anticipate any major interruptions to our supply chain.
Transparency and communication are cornerstones of our business practices. The following are key elements of our plan to adapt to the pandemic, maintain as much of a business as usual approach as possible, and protect our employees, customers, and colleagues.
Stay safe, wash your hands, and be well.
Perry Edwards, CEO and Managing Partner
Jim Schmidt, President and Managing Partner
For immediate response, please contact the following:
SERVICE CALLS – [email protected] OR 416-218-4399
SUPPLY ORDERS – [email protected] OR 416-218-4399
SALES & PRODUCT INFORMATION – [email protected] OR 416-218-4399
ACCOUNTING – [email protected], 647-529-6659 OR 416-218-8341
DDL Partnership (DDLP) now operating as ‘Document Direction Limited’ (DDL)
As a valued Ricoh Canada and Document Direction Limited Partnership (DDLP) customer, we’re pleased to advise that Ricoh and DDLP have recently signed an agreement to convert DDLP into an independent operation. DDL will now operate as ‘Document Direction Limited’ (DDL) as an independent dealer selling Ricoh products and solutions. By operating as an independent dealer, DDL will continue to provide you with Ricoh market-leading technology with the same technical service personnel and industry Sales experts to deliver value to your business. We are also pleased to announce the launch of our new customer service portal and to use this portal, please register at https://documentdirection.ca/login. You will soon receive a letter with some additional information, however for immediate attention please do not hesitate to contact your account manager or 1(833)-287-DDL1 / 1(833)-287-3351.
