About DDL
Document Direction Limited — or DDL, as we’re often called — is the exclusive Ricoh products distributor for small and medium-sized businesses in the Greater Toronto Area.
DDL enhances productivity with multi-function digital products, document services, cyber security & IT products and services, and solutions for better meetings.
Document Direction provides client partners with Information Systems and Technology at whatever level they require — from basic equipment needs all the way up to Managed IT Helpdesk Services.
And we do it this by combining the manufacturing and engineering expertise of Ricoh — a global technology innovator — with the experience of our locally-based sales and service teams.
Vision — Mission — Core Values
Vision
To be the most responsive independent document solutions provider in Canada.
Mission
To allow our customers to focus on their core business while achieving mutually beneficial business outcomes.
Core Values
Sustainability
Customer-centric sales approach
Act with Integrity
Treating people with respect
Personal and collective team accountability
Open communication/Commitment to creating accessible lines of communication both internally and with our customers
We’re here to help.
For Customer Service, or to find your Account Manager, call us.
- (416) 218-4399