About DDL

What We Do

Document Direction Limited, or DDL, is the exclusive Ricoh products distributor for small and medium-sized businesses in the Greater Toronto Area.

DDL enhances productivity by providing clients with enabling ideas, services, and products including multi-function office equipment,  IT equipment, digitization and digital transformation, Cyber Security & Managed IT services, plus solutions for better meetings.

Who We Are

Document Direction is a privately held mid-sized company, formerly known as DDLP, a division of Ricoh Canada. With direct manufacturer lineage, DDL today provides client partners with information technology systems and services at whatever level required.

And we do it this by combining the manufacturing, engineering and support expertise from Ricoh, a global technology innovator, with the experience and hands-on approach of our dedicated sales and service teams.


Showcasing the highly recognized and award-winning Ricoh equipment line, DDL provides print, copy, scan, and we still even provide fax equipment and service. We are also a top source for Ricoh’s Interactive Flat Panel display line.  In addition to the equipment, DDL also provides Ricoh Cloud solutions, and more.

IT equipment


The DDL team scours the planet for the best partnerships in order to provide you with value-driven, highly reliable IT equipment and services.

In addition to traditional Office Equipment, DDL provides full IT equipment and services to support all aspects of today’s high-tech workplaces.


DDL’s “factory-trained” Service Technicians deliver onsite service when needed with unmatched expertise. Professional Services staff, whether onsite or remote, are trained to handle your urgent needs. And our Client Services teams are highly responsive and are available for you to contact directly.

DDL also provides Managed Services to deliver specific outcomes, leveraging our business experience and expertise. Managed Services staff are specially hired & trained full-time employees; these are not “temp” workers. Performance is measured regularly to ensure successful engagements, every time.


The DDL team delivers successful Digital Transformation to organizations of all types and sizes. With powerful platforms available like Laserfiche, the Agile ECM, DDL provides improvements to your process flow while dramatically reducing costs and time to find  information. Start small or dream large, we’ll show you how to get there.

In fact the DDL team delivers Digital Transformation for all types of organizations including Law Firms, Logistics and Freight companies, Financial Services organizations and Credit Unions, Distributors, Not-For-Profit organizations like Co-operative housing, general businesses, and others.


In addition to equipment, DDL provides a variety of B2B services, including our legendary Ricoh MFP onsite service, but does not end here.

IT installation (WiFi, interactive displays, CCTV cameras, etc.) and Helpdesk support services are available. We migrate on-premises servers to the Cloud, and build hybrid systems.

While we also provide full outsourced services for Accounts Receivable invoicing, and/or for Accounts Payable processing, you might want to start with a Document Imaging (Scanning) project, where we convert your paper documents into digital files, enabling searching and Workflow automation.  It can be a great place to start.

Vision — Mission — Core Values


To be the most responsive independent office technology solutions provider in Canada.


To provide you, our client, with the resources to enable you to focus on your core operations.

Core Values

  • Focused on you, our client.

  • Supply proven & trusted solutions.

  • Deliver enhanced value to you.

  • Commitment to sustainability.

  • Act with Integrity.

  • Treat all people with respect.

  • Accountability at all levels.

  • Open and rapid communication.

We’re here to help.

For Customer Service, or to find your Account Manager, call us.

  • (416) 218-4399
  • Document imaging equipment

  • Cybersecurity & IT services

  • Document imaging (scanning) services

  • Document hosting, workflow & automation

  • Consulting services

  • Better meetings

Connect with us today for a free consultation: