About DDL

What We Do

Document Direction Ltd — or DDL, as we’re commonly called — is the exclusive Ricoh products distributor for small and medium-sized businesses in the Greater Toronto Area.

For 20 years, DDL has enhanced productivity in the colour, multi-function digital and document services markets.

Who We Are

Document Direction provides client partners with Information Systems and Technology at whatever level they require — from basic equipment needs all the way up to Managed IT Helpdesk Services.

And we do it this by combining the manufacturing and engineering expertise of Ricoh — a global technology innovator — with the experience of our locally-based sales and service teams.

EQUIPMENT

Showcasing the Ricoh equipment line, our teams provide both Sales as well as the highest level of Service on print, copy, scan, fax equipment as well as projectors, Interactive Flat Panel displays, and Videoconferencing.

Your DDL team shops for the best partnerships in order to provide value-driven, highly reliable equipment and services.

In addition to Office Equipment, DDL provides the full line of Information Technology equipment and services to support today’s high-tech workplace.

PEOPLE

DDL provides Managed Services to deliver specific outcomes, leveraging our business experience and expertise. These staff are hired, trained, and fully benefitted: these are not “temp” workers. Performance is measured regularly to ensure successful engagements, every time.

PROCESS

The DDL team delivers successful Digital Transformation to organizations of all types and sizes. With partners like Laserfiche, the Agile ECM, our team works to ensure successful improvements while dramatically reducing costs and time to find and process information.

The DDL team has serious capabilities to deliver Digital Transformation for all types of organizations including Law Firms, Logistics and Shipping companies, Financial Services organizations and Credit Unions, Distributors, Not-For-Profit organizations like Co-operative housing, general businesses, and others.

SERVICES

In addition to equipment, DDL provides the services needed for each project. It starts with our large team of highly trained Service Technicians, but does not end there.

IT installation, configuration, and Helpdesk support services are all available. We migrate on-premises servers to the Cloud, and build hybrid systems.

DDL Backfile Scanning Services can readily convert paper documents into digital files, enabling searching and Workflow automation.

We can also provide full outsourced services for Accounts Receivable invoicing, and/or for Accounts Payable processing.

Vision — Mission — Core Values

Vision

To be the most responsive independent document solutions provider in Canada.

Mission

To allow our customers to focus on their core business while achieving mutually beneficial business outcomes.

Core Values

  • Sustainability

  • Customer-centric sales approach

  • Act with Integrity

  • Treating people with respect

  • Personal and collective team accountability

  • Open communication/Commitment to creating accessible lines of communication both internally and with our customers

We’re here to help.

For Customer Service, or to find your Account Manager, call us.

  • (416) 218-4399

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