Empowering Your Diverse Work

From Diverse Workplaces. We’re DDL.

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DDL is Client-Focused & Value-Based

Welcome to Toronto’s proven, reliable provider of business equipment and digital services to organizations of all types and sizes.

With direct manufacturer lineage, not only are we the largest Ricoh dealer in the country, providing Ricoh’s legendary Multifunction Products (MFPs), Printers, Production Print equipment, Audio-Visual Communications and services — we are also a visionary company with serious capabilities to support your Digital Transformation. And we do it in a comfortable, consultative way, knowing that delivering value is usually a top request.

DDL – Toronto’s Market Leaders. Based in Toronto, Document Direction provides services in the Greater Toronto Area (GTA), Southern Ontario, and across Canada.

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Whether it’s for print-copy-scan, or for a comprehensive plan to transform the way your organization approaches information and communication, we will tailor solutions specific to you.

We’re here to help.

For Customer Service, or to find your Account Manager, call us.

  • (416) 218-4399


Printers, copiers, scanners and multi-function products (MFPs) for environments ranging from home offices to production print facilities and global enterprises. Cyber security, cloud services, IT Helpdesk, and digital transformation services are delivered as a natural extension, leveraging experience gained in getting to know our customers’ diverse environments and needs. And perhaps best of all, everything comes with our Customer First policy.

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Our customers become DDL’s best brand advocates…


When an important client needed a third party to pen test some of our apps, we turned to DDL. The pen test was completed professionally, on budget, and as a result, the project was able to go live.

Tier1 Financial Solutions

Working with DDL has helped transform our document management. We’re ahead of the field because of their guidance — they’re the thoroughbreds of the IT world.

Woodbine Entertainment

DDL helped us build a new process for managing our documents and our business processes. We build buildings – they build solutions to the problems that face us to make our company the most efficient it can be.

Govan Brown

Working with DDL has been terrific – they have become an important asset to our future growth.

Luminus Financial