Announcements2022-12-30T12:33:00-05:00

DDL Announcements

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DDL Partners with Sendmarc to Deliver Impersonation Cyber Protection

Document Direction is proud to announce our partnership with Sendmarc, a leader in email security and compliance. Through this collaboration, we are strengthening our cybersecurity offerings by providing clients with Sendmarc’s advanced Domain-based Message Authentication, Reporting, and Conformance (DMARC) solution (external link – opens in new tab).

Email has risen to become the primary vector for cyberattacks, with threats such as spoofing, impersonation, and fraud targeting businesses of all sizes. In addition to cyberattacks, most businesses are surprised by just how easy it can be to “spoof” an authentic email address that is not protected. By adopting DMARC, organizations can defend against these risks, protect their brand reputation, and ensure that only authorized emails reach customers’ inboxes.

“Our decision to partner with Sendmarc was driven by their proven expertise and the measurable results their platform delivers. At Document Direction, we are committed to helping our clients operate securely and confidently, and Sendmarc’s solution is an essential layer in that defense,” said Vijay Chandak, Director of IT/PS Sales & Operations.

Going forward, Document Direction will make DMARC implementation and management available to all customers as a core part of our security services, even if you already have other provider(s) in place.

Sendmarc’s platform provides a comprehensive suite of features, including (all links open in new tabs):

  • DMARC: Ensures only legitimate emails are delivered.
  • SPF: Authorizes approved sending sources.
  • DKIM: Uses encryption to confirm message integrity.
  • BIMI: Displays your verified logo in supported inboxes.
  • MTA-STS: Secures email delivery with encryption.
  • TLS-RPT: Provides reports on mail transport security.

Reach out to your partners at DDL to discuss critical cybersecurity requiements including Sendmarc for DMARC protection, and more.

Sendmarc Partner logo
September 23rd, 2025|

DDL Named to 2023 Top 100 Solution Providers in Canada

In May, the CDN Channel Innovation Conference and Awards recognized Canadian organizations that excel in providing technology solutions.  This annual event recognizes companies that are thriving in all categories, from total revenue, to innovation, partners and clients service, and bringing new approaches to the IT Industry.

We are proud to announce that Document Direction Limited (DDL) captured the 64th spot on prestigious CDN 2023 Top 100 Solution Provider ranking. Onward and upward!

June 5th, 2023|

Better Meetings Bundle

DDL is proud to announce the Better Meetings Bundle.  This practical bundle of hardware and software was selected for ease-of-use, and features for the price. With numerous DDL clients already enjoying theirs, it’s now your turn to enable more engaging meetings and better information retention.  Check out the details on the Better Meetings page, or reach out to us for a free consultation.

January 20th, 2023|

DDL Partnership with Syngrafii Announced

Syngrafii and Document Direction partner for Canada-wide campaign to promote Syngrafii eSignature and Video Signing Room solutions

TORONTO — January 26, 2022  Syngrafii Inc., the eSignature company that provides the ability to execute original biometric ink signatures onto electronic or remote physical documents, announced today that it has joined forces with Channel Partner and customer Document Direction Limited (DDL), one of Canada’s leading software and hardware advisory and IT services provider, to market Syngrafii’s technology including iinked Sign™ (eSignature) and Video Signing Room™ solutions.

As part of the agreement DDL — notably also the largest Ricoh dealer in Canada — will support Syngrafii in selling Syngrafii’s technology to its client base across Canada. The agreement also includes provision for future integration of Syngrafii technology into DDL’s software solutions.

“We have chosen to work with Syngrafii because of the higher level of non-repudiation and enhanced compliance iinked Sign offers over other competing eSignature platforms. When using iinked Sign with the built in Video Signing Room™ (VSR™), DDL and our customers engage with clients as if we were signing agreements in person. This experience is as close as you are going to get to traditionally signing in person with a client,” said Perry Edwards, CEO and Founding Partner of DDL.

“Another key attribute of Syngrafii is the consumption-based pricing model of Pay-As-You-Sign™. This allows our clients to have multiple accounts, but with low overhead charges as the pricing structure would allow our clients to pay as-needed instead of being tied to monthly or annual subscriptions that sometimes goes underutilized,” said Vijay Chandak, Director of Sales & Operations (IT & PS).

“Our eSignature tools are already widely deployed by clients across numerous sectors including banking, legal, auto finance, and government sectors across Canada, the U.S. and EMEA,” said Matthew Gibson, CEO, and co-founder of Syngrafii. “Our partnership with DDL is a great opportunity for Syngrafii to introduce its platform to DDL’s national customer base which shares a common interest in having leading-edge technology solutions as part of their digital transformation.”

About Document Direction

Document Direction Limited (DDL) is a strongly client-focused hardware, software and IT services provider based in Toronto working with organizations of all types and sizes and is the largest independent Ricoh sales partner in Canada. DDL focuses on client driven technology challenges and partners with proven suppliers to deliver tested, value-based improvements.

About Syngrafii

Syngrafii provides a suite of next generation eSignature tools that deliver the security of ink and paper globally, with a range of fully compliant solutions. Syngrafii’s patented video signing, and eSignature solutions deliver a connected world where people, enterprise and government can immediately process original documents, signatures, and transactions across digital channels anywhere, anytime, in multiple languages. For more information visit https://www.syngrafii.com/

Syngrafii has over 45 granted and pending applications for its pioneering e-Signature iinked Sign™, robotic LongPen®, and Video Signing Room™ technologies. The patented Syngrafii VSR™ all-in-one electronic signing solution enables compliant signing, witnessing, notarization and secure storage of documents in a live video-conferencing session that accommodates multiple document signers. VSR™ preserves the biometric protection and identity certainty of a traditional signature, mitigates the risk of fraudulent behaviour, provides enhanced consumer protection, and supports businesses’ increased technology needs for remote collaboration.

The platform is also available as a white label solution.

Connect with Syngrafii: Website | LinkedIn | Twitter

Syngrafii Contact

John Gruetzner

jgruetzner@syngrafii.com

Syngrafii Media Contact

Michele McDermott-Fox

The Top Floor Public Relations

michele@thetopflooragency.com

DDL Contact

Vijay Chandak

vijayc@documentdirection.ca

DDL Media Contact

Alex Golitsis

alexg@documentdirection.ca

January 27th, 2022|
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