As a valued Ricoh Canada and Document Direction Limited Partnership (DDLP) customer, we’re pleased to advise that Ricoh and DDLP have recently signed an agreement to convert DDLP into an independent operation. DDL will now operate as ‘Document Direction Limited’ (DDL) as an independent dealer selling Ricoh products and solutions. By operating as an independent dealer, DDL will continue to provide you with Ricoh market-leading technology with the same technical service personnel and industry Sales experts to deliver value to your business. We are also pleased to announce the launch of our new customer service portal and to use this portal, please register at https://documentdirection.ca/login. You will soon receive a letter with some additional information, however for immediate attention please do not hesitate to contact your account manager or 1(833)-287-DDL1 / 1(833)-287-3351.